01Who we are & what this covers
Welcome. These Terms & Conditions ("Terms") govern your access to and use of the BE BY HER website at bebyher-collective.com, our digital programs, community spaces, coaching services, and downloadable content (together, the "Services").
The Services are operated by BE BY HER Collective, founded by Najju Koganyana and operating from Dubai, United Arab Emirates. In these Terms "we", "us", and "our" refer to BE BY HER Collective. "You" and "your" mean the person accessing or purchasing the Services.
By browsing this site, subscribing to a program, joining our community, or downloading our content, you agree to these Terms. If you do not agree, please do not use the Services.
02Who can use the Services
- You must be 18 years of age or older to purchase or use the Services.
- You must provide accurate information at the point of purchase (name, email, phone).
- You are responsible for keeping your account credentials and community access confidential.
- You may not resell, share, or transfer your subscription to any other person.
03What we offer
BE BY HER is a women's growth community. Our Services are organised around three pillars:
- Mind & Emotions — emotional intelligence, patterns, boundaries, self-command.
- Body & Vitality — habits, movement, nutrition, and consistency.
- Presence & Style — confidence, communication, and how you show up.
Each pillar is available as a 1-month, 3-month, or 12-month subscription. Depending on the pillar and tier, your subscription may include: digital videos, workbooks, downloadable resources, group community access via WhatsApp, structured programs and prompts, and periodic live sessions. Exact deliverables are described on the relevant program page at the time of purchase.
04What we are NOT (the important part)
Read this carefully.
Our Services are educational and self-development in nature. They are not:
- Medical care, mental-health treatment, psychotherapy, psychiatric care, or counselling.
- A substitute for a licensed therapist, psychologist, psychiatrist, doctor, or any other qualified professional.
- Medical, psychological, financial, tax, legal, or investment advice.
- A guarantee of any specific outcome — including but not limited to changes in weight, body composition, income, career, relationships, mental state, or personal circumstance.
Najju Koganyana is not a licensed therapist, psychologist, psychiatrist, medical doctor, dietitian, or financial advisor. Our coaches, community leaders, and contributors are not acting in any such capacity.
If you are in crisis
If you are experiencing a mental-health emergency or crisis, please contact your local emergency services immediately. In the UAE, you may call 999 or the Dubai Mental Health Support line (800-4673). Our Services are not designed for crisis support.
On results
Outcomes from any self-development work depend on your effort, follow-through, life circumstances, and factors outside our control. Any testimonials on the site describe individual experiences and are not representative of what you will achieve.
05Payment & subscriptions
All prices are shown in United Arab Emirates Dirham (AED) unless otherwise noted. Prices are inclusive of applicable UAE VAT where required.
Payments are processed by our payment provider, Ziina. We do not store your card details on our own servers. By purchasing, you also agree to Ziina's applicable terms.
Subscription terms
- Subscriptions are available in fixed terms of 1 month, 3 months, or 12 months.
- Each purchase is a one-time charge for the term selected. Your subscription does not auto-renew unless we explicitly notify you otherwise and you consent.
- If we introduce auto-renewal in the future, we will give you at least 30 days' written notice and require your affirmative opt-in before renewing.
Failed payments
If a payment is declined, incomplete, or reversed, we may suspend or terminate your access until payment is resolved.
06Refunds
Because our Services provide immediate access to digital content, we operate a no-refund policy on digital content once access has been granted. This is consistent with UAE Federal Decree-Law No. 14 of 2023 concerning consumer protection for digital services.
Exceptions where we will refund
- Duplicate or accidental charges: full refund on notification.
- Technical failure preventing access: pro-rated refund for the period of loss, provided we cannot resolve the issue within 7 days.
- Cancellation within 24 hours of purchase and before any content has been accessed or downloaded: full refund.
To request a refund under one of these exceptions, email hello@bebyher-collective.com within 7 days of the relevant event. Refunds are processed via Ziina and typically take 5–10 business days to appear on your statement.
Nothing in this section limits any statutory right you have that cannot be waived under UAE consumer-protection law.
07Cancellation
You may cancel your subscription at any time by emailing hello@bebyher-collective.com. Your access will continue until the end of the term you have paid for. No pro-rated refund is given for unused subscription time except as described in Section 06.
We may cancel your subscription at any time in accordance with Sections 09 (Community conduct) and 15 (Termination).
08Intellectual property
All content on the Services — including videos, ebooks, workbooks, curriculum, methodology, frameworks, community posts by us, artwork, photography, logos, and text — is owned by BE BY HER Collective or licensed to us, and is protected by UAE and international copyright, trademark, and other intellectual-property laws.
Your license
We grant you a limited, personal, non-exclusive, non-transferable, non-commercial licence to access and use the Services for your own self-development while your subscription is active. This licence ends when your access ends.
You may not
- Copy, share, distribute, resell, upload, or reproduce any of our content in any medium.
- Record, screen-capture, or transcribe any live session or community exchange.
- Use our materials to teach, train, coach, or produce derivative works for any audience.
- Use "BE BY HER", "Bebyher", "Bebyher Collective", or any related marks or logos in any commercial context, on any platform, without our prior written permission.
Violation may result in immediate termination without refund and legal action, including claims for damages.
09Community conduct
Our WhatsApp community and any live spaces are shared with other members. To keep them safe and useful, you agree to:
- Treat every other member with respect and dignity.
- Not harass, insult, bully, threaten, or discriminate on any basis.
- Not spam, advertise, self-promote, or share affiliate links.
- Not share, screenshot, forward, or discuss outside the group anything another member has shared inside it.
- Not solicit members privately for services, sales, or personal matters without their invitation.
We reserve the right, at our sole discretion, to remove any member from the community at any time and without refund if we determine (reasonably) that these guidelines have been violated.
10Confidentiality
What is shared inside the community and coaching contexts stays inside those contexts. This obligation is mutual: it applies to us in respect of what you share, and to you in respect of what other members share.
Exception: we may disclose information where required by UAE law, court order, or lawful regulatory demand.
11Data & privacy
We collect only the data reasonably necessary to deliver the Services. This includes: your name, email address, WhatsApp/mobile number, communication preferences, and records of the transactions you have made with us. Payment card details are handled by Ziina and are not stored on our systems.
We use your data to: (a) provide and administer the Services, (b) process your payments, (c) communicate with you about your subscription and community, (d) improve our Services, and (e) send you occasional updates and offers, which you may unsubscribe from at any time via the link in every email.
We do not sell your personal information. We share your data only with: our payment processor (Ziina) to complete transactions; the messaging platform used for the community (currently WhatsApp / Meta); our email service provider; and where required by UAE law.
To request a copy of your data, correct it, or ask us to delete it (subject to any records we must retain by law), email hello@bebyher-collective.com.
12Limits of our liability
To the maximum extent permitted by UAE law:
- Our total aggregate liability to you for any and all claims arising out of the Services is limited to the amount you have paid us in the six (6) months before the claim arose.
- We are not liable for any indirect, incidental, consequential, punitive, or special damages, or for lost profits, revenue, opportunity, data, or goodwill.
- We are not liable for any decisions you make, actions you take, or outcomes you experience as a result of using the Services.
- Nothing in these Terms excludes or limits liability for fraud, personal injury caused by our negligence, or any liability that cannot be excluded by mandatory UAE law.
13Force majeure
We are not responsible for delays or failures to perform caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war or civil unrest, cyber-attacks or infrastructure outages, third-party platform failures (including WhatsApp/Meta and Ziina), and acts of government or regulators.
14Third-party services
Our Services rely on third parties, including our payment processor (Ziina) and our messaging platform (WhatsApp / Meta). Your use of those platforms is also governed by their own terms and privacy policies. We are not responsible for the availability, security, or content of third-party services.
Our website may link to external sites. Following any such link is at your own risk.
15Termination
By you
You may terminate your subscription at any time by emailing hello@bebyher-collective.com. Termination takes effect at the end of your current paid term.
By us
We may suspend or terminate your access immediately and without refund if you breach these Terms — in particular Sections 08 (Intellectual property) and 09 (Community conduct) — or if we reasonably believe such action is necessary to protect other members or the integrity of the Services.
What happens on termination
Your access to the Services ends. Any downloaded materials remain governed by the licence in Section 08 (personal use only, no distribution). Sections 06, 08, 10, 11, 12, and 17 survive termination.
16Changes to these Terms
We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page and, for material changes, notify active subscribers by email.
If you continue to use the Services more than fourteen (14) days after a material change is posted, you are deemed to have accepted the change. If you do not accept a change, you may cancel your subscription under Section 07.
17Governing law & disputes
These Terms are governed by the laws of the United Arab Emirates.
Try to resolve first
If you have a complaint, please email hello@bebyher-collective.com. We will do our best to respond within 14 business days and resolve the matter in good faith.
If it can't be resolved
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
18Severability & no waiver
If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions remain in full force and effect. A failure by us to enforce any right or provision does not constitute a waiver of that right or provision for the future.
19Contact
Questions about these Terms? Reach out.
BE BY HER Collective
Founder · Najju Koganyana
Dubai, United Arab Emirates
Email · hello@bebyher-collective.com